Shipping Policy

Domestic Shipping (Within India)

Metro Cities: Estimated delivery within 2 – 4 business days

Rest of India: Estimated delivery within 3 – 6 business days

Free Shipping

Enjoy free standard shipping on all orders above ₹1000.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email along with a tracking number. You can track your order using this information through the courier partner’s website or via the “Track Your Order” page on our website.

You can also track your order using the link provided in the email. We deliver across India through trusted courier partners to ensure a smooth delivery experience.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at the time of placing your order.

Velvito will not be responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to such errors will be borne by the customer.

Delivery Issues

If you face any delivery-related issues such as lost or damaged items, please contact our support team within 48 hours of delivery at:

Email: hello@velvito.in

Phone / WhatsApp: +91 87640 18845

For Damaged Items:

Please raise a return/exchange request through the section available on our website.

Share an unboxing video clearly showing the condition of the package immediately after delivery.

Once verified, our team will provide a suitable resolution, including a replacement or return, as applicable.

Note

Delivery timelines may be affected due to factors beyond our control, such as:

Weather conditions

Transportation delays

Courier partner disruptions or strikes

If you have any concerns regarding your shipment, feel free to contact us at hello@velvito.in, and our team will be happy to assist you.